What is our lesson cancellation policy?
In the event of lesson cancellation, less than 24 hours notice will result in full payment of the lesson to Reach Forward Education. This will be agreed in writing with your tutor on commencement of lessons.
In the event of Reach Forward Education having to cancel your lesson, we will give 24 hours notice and all monies will be with held to use against extra lessons with your tutor.
What is our policy on refunds of educational Materials?
Every resource that is provided in our store is created by Reach Forward Education. Please check what you are buying carefully before purchase. You will be sent a link to download the materials within 24 hours. No refunds will be given unless technical issues persist. In these cases, please inform us so we can look into this. Refunds will then be considered.
Lessons or products purchased from us are in GBP. Please take into account your local currency conversion when acquiring products from ourselves. No refunds will be given.
Any other questions?
If there is a resource you would like to see on our site, having issues with the site or any other questions, please get in touch.